1. Google Sunsets Short Names
2. “New” GMB Label for New Profiles
3. New Google Local Ad Formats

Google Sunsets Short Names

Back in May 2019, Google’s short names played a minor role in the GMB product, but now the sun sets on this feature. Earlier this month, Google made an update to the Google My Business product and even made a mention of the change in their help article. To quote the Google help articles, “You can no longer create or edit short names. Short names and URLs that already exist will still work.”

Not to worry, if you did set up a GMB short name, your URL would still work. But we recommend you start to take stock of your GMB short URLs and start replacing your short name links.

This is relatively simple.

1. On your computer desktop, sign in to Google My Business. If you have multiple locations you are managing, select the location or locations you want to remove your short name.
2. Click “Edit, next to the short name.
3. You should now see the “Profile Short Name” window. Click “Delete.”

Tough break shorty, you had a nice run.

“New” GMB Label for New Profiles

Up next is a fantastic new feature for GMB. Google will be placing “New On Google” labels on recently added Google My Business Profiles. If your listing was created within the last 30 to 60 days, you might see this new label.

We think it is important to note that this is different than the other new label, “Recently Opened.” The recently opened label is for newly opened businesses. This would be a brand new business. The “New On Google” label is for a business that opens a new profile on Google My Business.

New Google Local Ad Formats

Finally on our list is Local Ad Placement changes. Google has again expanded this section to include Auto Suggest ads, Similar Places ads, and Navigational ads.

Here is a quick breakdown of these three new ad placements:

Auto Suggest: These will show while a user is actively searching. These will be based on the user’s geo proximity.

Similar Places: Google will show similar businesses near a user when that user searches for a closed business. It’s important to note this will typically happen when the business is closed at the time of the search.

Navigational: When a user is using driving directions, Google will show these navigational ads. The user can choose to add one of these suggestions to a stop, changing their directional route.

Those are it! Three changes to GMB that we think you should be aware of. Follow us to stay up-to-date on future changes to GMB, and other review sites.

If you want to learn more about how ReviewVio can help you manage and monitor your reputation on GMB or if you want help removing false or defamatory reviews from Google My Business schedule some time to speak to our review experts today.

The post New Google My Business appeared first on ReviewVio.

Businesses work on customer-relationships as their top priority and text message marketing has been the most effective tactic to date. Unlike other marketing strategies, text message marketing is easy to track and monitor. Apart from these factors, text message marketing is also cost-effective.

ReviewVio Smart Text Messaging Solution

At ReviewVio, we have different services and tools for businesses and startups that are relying on social media marketing and other channels of digital marketing. Our intelligent text messaging solution helps you to take the opportunity of interactive communication with millions of customers with ease. You can convince text messages to shape customer’s opinions about your services and prevent negative reviews from hitting your business profiles on different review platforms.

Here is how you can use text messaging tool to generate more sales and enhance your business operations.

1. Natural Leads

Calling your clients for business promotion has become a thing of the past. Now, smartphone users prefer communicating through texts, making a text message marketing approach a more effective strategy. Just as home automation in Dubai simplifies daily tasks, text messaging simplifies reaching your customers.

Apart from sending promotional details through text messages, you can directly forward promotions, product links, and service pages to your customers. Similar to how CCTV camera installation in Dubai enhances security, using the right text messaging tool ensures your sales efforts are efficient and effective.

2. Following up with Text Messages

You are not done with the customers once they have made the purchase. If you want long-term success, your real struggle starts after the purchase. Now, you not only need to make them returning buyers but you also need to come up with a way to ensure they leave a positive review about your business.

3. Close more deals with the sense of urgency

The urgency has been the biggest player in all marketing strategies. Keeping your existing clients requires less cost so approach your existing clients with text messages and give them the benefit of shopping with you. As compared to other marketing strategies, text messages have an open rate of 98% and this rate is higher than any other marketing form.

4. Offer Personalized Customer Experience

Every customer matters for the success of the business. Keeping all customers happy is not possible without offering them a personalized experience. When you offer bespoke promotions and offers, your audience is more likely to make the final purchase. Text messages offer the opportunity to reach out to a diverse audience with customized texts and promotions.

Conclusion

Investing a little in the customer experience building with text messages marketing is one of the marketing strategies with the highest ROI. Apart from more sales and revenue, you will also get the opportunity to reduce the risk of getting negative reviews.

The post Text Message Marketing to Increase Sales appeared first on ReviewVio.

Due to the pandemic and increased orders, food delivery apps are constantly failing to meet the delivery deadline. When the users don’t receive their food in the given time, they end up leaving negative reviews for the restaurant.

How Food Delivery Services are Hurting Restaurants?

On the famous review site, many users are seen complaining about the poor delivery service of the restaurant. In reality, the delay is mostly caused by the delivery service end. Restaurants and food businesses have no control over these incidents still, negative reviews hurt their business.

Food business owners have requested to remove such negative reviews where the restaurants had no fault or control over the consumer’s experience. The food delivery services like Uber Eats and Doordash are selected by the consumers so whether they deliver in time or delay the order, restaurants have no control over the situation.

How to deal with Negative Reviews?

Negative reviews can hurt any startup or well-established business. This issue is causing troubles for the food businesses on several other platforms. Upon request, customer support responded that only 16% of the reviews mentioned issues regarding the poor delivery service. So, you are not going to get any help from in this regard. There are several movements going on to force to take care of this problem.

Can you wait until takes care of this issue or do you want an immediate solution? Review management is an art and at ReviewVio, we help businesses to deal with negative reviews and remove the negative feedback from business pages and review sites.

How ReviewVio can help your Food Business to Prevent Negative Reviews?

ReviewVio is a futuristic platform where our team of legal experts and marketers help businesses to remove unrealistic and fake negative reviews from sites like Google, business forums, and other online platforms. We offer authentic and sustainable solutions for the business promotion and prevention of negative reviews. Taking down a negative review from sites is not easy as it requires a deep understanding of the system. Our experts analyze the scenario and come up with valid points that can help us to challenge the platform to take down the negative reviews on legal grounds.

We also offer text message marketing solution where you can market your business to millions of new potential consumers. If your sales are dropping due to negative reviews generated by food delivery services, let the ReviewVio team help you with legal assistance.

The post Bad Reviews on Delivery Websites like Uber, Uber Eats, Doordash and Grubhub appeared first on ReviewVio.

Well, platforms allow every user to post his review about your business whether it is negative or positive. Both reviews help to build a fair community. At ReviewVio, we specialize in is helping the business with review management. We offer marketing tools and support to stay connected with the users so you can build positive sentiments for your business.

Here are some simple steps to minimize the chances of getting negative reviews for your business:

1. Communicate with your Customers

Not every negative review is “a fake” but some are the result of your poor services too. A negative review is the warning that you need to work on your flaws. You can ask the reviewers to share their experience with your business before leaving a review on any platform.

How to reach out to customers after purchase?

You only have a few days before the user tests your product and goes to any review platform to leave a positive or negative review. ReviewVio offers an intelligent text message marketing tool that can help your customers to shape their feedback. You can ask them to share personal experiences before leaving the reviews. You can also offer them additional incentives to compensate for their bad experience. ReviewVio is the future of marketing and it is currently being used by well-established businesses across the globe for their review management strategies.

2. Conduct Surveys

Asking for a review is not a bad thing and almost every business is doing this in one way or another. Most of the buyers won’t bother to leave any kind of review or feedback until they have the motivation to do so. You can ask your buyers to leave reviews or fill out a feedback survey to get freebies and other discounts. Free stuff can create a soft spot for your business and they are more likely to leave a positive review for your business. Surveys can help you to fix your issues with your customers so pay attention to these tactics that you may consider useless otherwise.

3. Connect with your Reviewers

Customer service is one of the most important aspects that shape the success or failure of your business. From finding the right product to offering after-sale services, your customer must feel special and you need to connect with them on the next level. Whether you receive positive reviews or negative reviews, you need to interact with your reviewers. Small preventive adjustments can help you to reduce the chances of getting negative reviews from your previous buyers.

How ReviewVio can help your business with review management?

ReviewVio is an intelligent marketing platform that offers services and products to help businesses to deal with negative reviews. Whether you want to remove negative reviews or want to build strong relationships with your customers, ReviewVio experts can help you to achieve business goals.

The post How to prevent negative reviews? appeared first on ReviewVio.

2020 has been stressful for businesses as they had to spend additional resources for the satisfaction of their customers. If your business is receiving negative reviews during the pandemic, you are not alone. The same is happening with every business out there. Many businesses could not adopt the new trends so failed to meet the users’ expectations.

Responding to Reviews during Coronavirus

When the users face any challenge or issue with any business, they tend to blame the business instead of understanding the limitations faced by the business. In these critical times, you need to adopt new marketing strategies and review management methods. Instead of ignoring the reviews on different platforms, you actively need to connect with your audience and consumers.

Responding to Positive Reviews

If your business received a positive review, you can approach the customer to say thanks and offer him more details about your business. Reaching out to your existing customers is a great way to retain them no matter what. They are more likely to buy again if you offer them any bespoke or customized offer.

How to interact with customers?

Reaching out to thousands of customers with traditional marketing channels may not be possible. With the changing buying behaviors of your audience, you also modify your marketing strategies. Using text message marketing is one of the most effective methods as almost everyone is spending most of his time on mobiles. ReviewVio offers an intelligent text message marketing solution for local businesses that can be used to promote your new offers and shape the buyer’s review.

Responding to Negative Reviews

A negative review can be frustrating but you don’t need to panic as ups and downs are the parts of the business. You need to respond to these negative reviews with a positive attitude. You can ask the reviewer to share his experience so that you can compensate him with the possible offer.

Prevent Negative Reviews

Another way to use the ReviewVio text message marketing tool is to contact the customer right after the purchase with your business. This proactive approach will make them realize that you really care for your customers and the issue was caused by the pandemic situation. Reaching out to your customers before they leave the review can help you to prevent the possible negative review from hurting your business.

How to Remove Negative Reviews?

If your business ends up with negative reviews for any reason, you don’t need to settle for the dropped sales and revenue. ReviewVio can help you with the removal of negative reviews so your business can grow despite challenges and limitations caused by the pandemic.

The post Responding to Reviews during COVID-19 appeared first on ReviewVio.

Not only the visitors but the Amazon platform also tends to down-rank the Amazon stores and products with negative reviews. Removing negative reviews from the Amazon store is not as easy as removing comments on the Facebook profile. Here are some safe and effective methods to get rid of negative reviews for your Amazon store or product:

1. Push the negative review off the first page

The first page of the Amazon store or the product has the most impact on the buying behavior of the visitors. Having positive and encouraging reviews on the first page means your visitors can easily convert into potential buyers. After selling a few more products and receiving more positive reviews, the negative review may be pushed to the other pages.

2. Check the review carefully

Paying attention to every review and feedback is really important if you want to improve the quality of the services and the products. There are many reasons that may lead to a negative review on Amazon store or product, including:

• The reviews were given by the competitors
• This review is based on unrealistic reasons
• Is your product of low quality?
• What caused the bad experience of the buyer?
• Is the review against Amazon’s terms of services?

3. Report to Amazon CS

This method does not always yield results but you can try reporting the unrealistic review to Amazon customer support. If Amazon CS finds your claim authentic, the review may be removed.

4. Contact the reviewer personally

Finding the contact details of the reviewer is easy if you have the sales records and receipt. You can softly ask the customer to share his experience with your Amazon product and offer them some sort of incentive to remove or modify the Amazon negative review. You can extract the emails of the buyers with different marketing tools. If you don’t know how to deal with all these steps, the very next method is the perfect solution for you.

5. Let ReviewVio help with Amazon negative review removal

ReviewVio is an authentic platform where experienced marketers offer legal assistance to the Amazon sellers and other businesses to remove negative reviews from review platforms and other sites. We thoroughly analyze the situation and the reason explained in the review.

We offer the highest success rate for negative review removal for Amazon and other businesses. All the work is done manually by experts so there are no risks involved. Not only have we provided assistance for removing negative reviews from Amazon stores but we also intelligent text message marketing solutions.

The post Removing Negative Feedback for Amazon Sellers and Amazon Products appeared first on ReviewVio.

Promoting more positive reviews requires an effective review response strategy, and using new technologies can get your job done easily.

How to get more 5-star Business Reviews?

ReviewVio is a futuristic machine learning-based platform that can help you to generate more positive reviews with an email review generation tool and automated survey email to the buyers. More reviews will increase the chances of getting more 5-star reviews. Should you ask your customers to provide feedback or reviews for your business?

Technically, don’t push the buyers with spam emails but asking them professionally is the best way to generate more reviews.

Send Survey Emails

Businesses run email campaigns to urge previous customers to rate their experience with the business and help the local community to learn more about the products and the services. With the ReviewVio review generation tool, you can send a simple email containing the survey or link to the review page.

Ask right away for customer feedback

Customers are more likely to provide feedback if they are asked to do so within 24 hours of the purchase. Interacting with hundreds of buyers on different platforms may not be possible with a manual approach. With ReviewVio email responder, your customers will be sent an email asking for their valuable feedback. Don’t wait for days to get back to your customers as they would have forgotten about your business till that moment.

Use Email Templates

For more personalized customer service, you can customize your emails for a specific audience. You can also target the customers from a specific area with a fully automatic email responder. The templates are tested for a diverse audience, and the open-rate is really impressive for emails sent through the ReviewVio email tool.

Design Review Page

If you want to generate more positive reviews for your business, make the process interesting. Simply providing a form may not be enough to motivate your customers to leave feedback. You can use different design philosophies that have higher conversion rates.

Reduce the Friction

Leaving a review must be hassle-free. Some businesses have complex review pages where customers have to provide unnecessary details, and it can irritate users. Make the review process as simple as you can to get more 5-start reviews.

Remove negative reviews

One negative review can sabotage your business reputation, so invest your resources into the removal of the negative reviews. You cannot simply click the delete button to undo the negative reviews. There is a complicated process to remove the negative review. ReviewVio legal team can help you with the removal of negative reviews and the generation of more positive reviews. Try to make improvements to avoid future negative reviews and improve your services as per the genuine feedback.

The post How to Generate More 5 Star Reviews? appeared first on ReviewVio.

Reviews highly impact the visitors’ buying decisions, and 40% of the customers finalize the purchase after reading the online reviews by the previous buyers. Removing negative or false reviews from Google or any other platform requires legal expertise to challenge the review policies.

Negative Review Removal Possibilities

With the right experience and legal expertise, you can request for negative review removal. At ReviewVio, you can ask legal experts to help you with negative reviews from the internet. There are different violations of the Google review policies that are exploited by the ReviewVio experts:

• Fake and spam content
• Multiple negative reviews from the same device and IP address
• Use of racial terms and bad words
• Negative reviews by the competitors
• Reviews given by mistakes
• Leaving reviews after listening to news of social media posts only
• Employee feedback
• Inappropriate content or images

How can I remove Negative Reviews for my Business?

You put years of struggle to build a strong brand identity with 5-star reviews, and suddenly an angry buyer decided to leave a negative 1-star review that is popping up at the top of the screen. A single negative review can cause 18% of customers to bounce off your website just due to negative reviews.

You cannot simply delete any negative reviews from the business page like comments on your Facebook post. Google and all other reviews sites have strict policies and rules regarding the removal of negative reviews. You have to prove that negative review is based on propaganda to defame and damage the brand reputation.  Here are seven effective ways to remove false and negative online reviews:

1. File for violation of Google’s review policy
2. Invite the reviewer offline and ask him to remove the negative feedback
3. Offer additional discounts or incentives to compensate the buyer.
4. Respond politely and explain your side of the story and ask them to take down the feedback
5. Offer refund if the buyer did not get exactly what he ordered
6. Ask the platform customer support to take down the fake reviews.
7. Seek legal help from ReviewVio

How can ReviewVio Remove Negative Reviews from Google?

Not only Google, but ReviewVio legal business team can also help you to remove negative reviews by timely detection. Our online negative review removal experts use state of the art machine learning programs to analyze your digital profiles and detect the negative reviews. Our services have a 100% success rate for local businesses, and we have helped more than 1,000 businesses to take down the negative reviews with ReviewVio assistance.

The post 7 Ways to Remove False and Negative Online Reviews appeared first on ReviewVio.

Personal recommendations and suggestions by friends or colleagues matter a lot, but the recent buying decisions of 88% of online shoppers are also influenced by online reviews. You potential buyers can skip your brand just after reading the negative review.

Does responding to reviews help with SEO?

Interacting with business reviews shows that you care about your audience and it also helps to build a personal connection on a whole new level. Personalization is the best way to offer the desired services to meet the client’s expectations. Not only your visitors, but Google also identifies this response strategy to be effective for online business growth.

Build Connection with Customers by Commenting on their Reviews

Responding to customers’ reviews build a soft image of your business and new visitor acknowledge your online activity to interact with the customers. Apart from landing new customers, retaining the old ones is also important.

Negative reviews are inevitable and part of the business, but fake negative reviews can be removed with legal assistance. ReviewVio legal team can help your business to remove negative reviews from the Google page or any other review site.

How to respond to all Business Reviews?

You might be receiving hundreds of daily reviews on different platforms, and it will be nearly impossible to interact with such an audience at once. ReviewVio can provide the necessary resources and tools required for an effective review strategy. You can control all of your business profiles right from ReviewVio, and automatic triggers will post an automated response to the new reviews on different platforms. Your words of appreciation make the customer feel special, and they realize that you care about your customers.

How to Respond to Negative Reviews?

Review management is critical for business success, and you need to deal with negative reviews in an appropriate way. If not done right, a negative review is going to stick with your brand name for a long time. Here are some professional ways to deal with negative reviews:

• Apologize for the inconvenience and welcome them again
• Keep calm and respond professionally.
• Ask them to contact you offline.
• Deal politely

Can I remove the negative review?

As positive reviews help the businesses to improve local SEO ranking, and negative reviews can sabotage your business reputation. With the right action plan and legal expertise, you can file for the removal of fake reviews on Google. Doing all of this on your own may not be possible due to a lack of experience. If you want a legal team of marketing professionals, contact ReviewVio for effective review response tools and negative review removal services.

The post How Commenting on Reviews can Increase for Search Engine Optimization and Online Presence? appeared first on ReviewVio.