Frequently asked questions

Let us help you Remove & Prevent Negative Reviews & Capture Positive Reviews!

We completely and permanently remove your unwanted content from the site that it is on. In some cases, this is not possible due to the nature of the content or the publisher – for example, major news publications are notoriously resistant to taking a journalist’s work taken down. If we are unable to physically remove the offending content, you will not be charged a removal fee, but will have the option of instead allowing us to implement other reputation management strategies to hide, smother, or mitigate the offending content in other ways. Our first priority is always to physically remove the content.

Anything that can be put onto the internet, can theoretically be removed from the internet – so it is always best to at least let us take a look, since it costs nothing and comes at no risk to you. Most of our removals relate to user-generated content such as reviews, blog or forum postings, and malicious or unwanted images or videos.

Some content is extremely difficult to remove due to the organisations controlling the site that the content is published on. For example, news publications that believe their article to be accurate will fight tooth and nail to keep it up, under the argument of “freedom of speech”. Government sites and other official organisations are of course also unlikely to remove something unless it is clearly factually inaccurate and/or blatantly illegal. In general, if the content itself is completely fair and/or factually accurate, provided honestly by a real human, and without infringing any locally applicable laws (such as privacy, copyright, etc) then removal is always more difficult (but not impossible). Our particular focus is on removing content that is unfair or unwarranted, inaccurate or dishonest, fake, illegal, or targets your business or staff in a personal, harassing or bullying manner.

How do you remove content? Are you hacking into anything?
All removals are done in a completely legitimate manner, with the content being removed willingly by the publishing website or the host of the content. The full process depends on the nature of the content itself, and where it is posted. There is no “hacking” or other subterfuge involved. We do not “bribe” or offer incentives for the content to be removed. Most cases will involve us creating, submitting and managing a detailed application for the removal of the offending content by the publishing website. We liaise with most of these sites on a daily basis, and it is our experience from analyzing thousands of these applications that we have determined which process is likely to be successful for each type of content. Most removals require multiple submissions and ongoing correspondence with the website publisher.

No, this is not part of our standard process and is typically unnecessary. If we do believe it will be necessary or helpful, we will always discuss this with you first and only move forward with your approval.

We offer three monthly retainers depending on your needs or our services are included with our payment processing technology. 

The process typically take 60 to 90 days depending on the review, review site and information we receive from the business.

Our process deals directly with the review company on your behalf and we have more success than the business dealing with the review company. 

We often find that your response is treated as making the review appear either more legitimate, or already mitigated, thereby making the removal process more difficult. We may ask you to remove your response while the removal process is underway; you can save it somewhere and if for any reason the removal is unsuccessful, you can always add it back in again later.

We continually monitor the status of the content, and inform you of the good news as soon as it is removed. Removal is permanent, and it is extremely rare for it to re-appear; if for any reason it does come back, the original agreement still applies and we will work to remove it again.   Please note that some websites will temporarily remove the content while they evaluate whether to permanently remove it. This does not count as a “successful removal”, and we will inform you of these situations when they occur.  

We completely and permanently remove your unwanted content from the site that it is on. In some cases, this is not possible due to the nature of the content or the publisher – for example, major news publications are notoriously resistant to taking a journalist’s work taken down. If we are unable to physically remove the offending content, you will not be charged a removal fee, but will have the option of instead allowing us to implement other reputation management strategies to hide, smother, or mitigate the offending content in other ways. Our first priority is always to physically remove the content.

Anything that can be put onto the internet, can theoretically be removed from the internet – so it is always best to at least let us take a look, since it costs nothing and comes at no risk to you. Most of our removals relate to user-generated content such as reviews, blog or forum postings, and malicious or unwanted images or videos.

Some content is extremely difficult to remove due to the organisations controlling the site that the content is published on. For example, news publications that believe their article to be accurate will fight tooth and nail to keep it up, under the argument of “freedom of speech”. Government sites and other official organisations are of course also unlikely to remove something unless it is clearly factually inaccurate and/or blatantly illegal. In general, if the content itself is completely fair and/or factually accurate, provided honestly by a real human, and without infringing any locally applicable laws (such as privacy, copyright, etc) then removal is always more difficult (but not impossible). Our particular focus is on removing content that is unfair or unwarranted, inaccurate or dishonest, fake, illegal, or targets your business or staff in a personal, harassing or bullying manner.

How do you remove content? Are you hacking into anything?
All removals are done in a completely legitimate manner, with the content being removed willingly by the publishing website or the host of the content. The full process depends on the nature of the content itself, and where it is posted. There is no “hacking” or other subterfuge involved. We do not “bribe” or offer incentives for the content to be removed. Most cases will involve us creating, submitting and managing a detailed application for the removal of the offending content by the publishing website. We liaise with most of these sites on a daily basis, and it is our experience from analyzing thousands of these applications that we have determined which process is likely to be successful for each type of content. Most removals require multiple submissions and ongoing correspondence with the website publisher.

No, this is not part of our standard process and is typically unnecessary. If we do believe it will be necessary or helpful, we will always discuss this with you first and only move forward with your approval.

We offer three monthly retainers depending on your needs or our services are included with our payment processing technology. 

The process typically take 60 to 90 days depending on the review, review site and information we receive from the business.

Our process deals directly with the review company on your behalf and we have more success than the business dealing with the review company. 

We often find that your response is treated as making the review appear either more legitimate, or already mitigated, thereby making the removal process more difficult. We may ask you to remove your response while the removal process is underway; you can save it somewhere and if for any reason the removal is unsuccessful, you can always add it back in again later.

We continually monitor the status of the content, and inform you of the good news as soon as it is removed. Removal is permanent, and it is extremely rare for it to re-appear; if for any reason it does come back, the original agreement still applies and we will work to remove it again.   Please note that some websites will temporarily remove the content while they evaluate whether to permanently remove it. This does not count as a “successful removal”, and we will inform you of these situations when they occur.  

REMOVE NEGATIVE REVIEWS PERMANENTLY, PREVENT FUTURE NEGATIVE REVIEWS & CAPTURE POSITIVE REVIEWS!

Book a call with our TEAM!

On This Quick Call We Will learn how, with our proprietary technology, we...

REMOVE negative content online from major review sites such as Yelp, Google, Facebook, Tripadvisor

PREVENT 90% of new negative reviews from occurring and...

CAPTURE new positive reviews for over 1,000 businesses across the U.S. and Canada

Remove Negative Reviews Permanently

And Prevent 90% of Future Negative Reviews

Schedule Your Call Below

On This Quick Call We Will learn how, with our proprietary technology, we

REMOVE negative content online from major review sites such as Yelp, Google, Facebook, Tripadvisor

PREVENT 90% of new negative reviews from occurring and…

CAPTURE new positive reviews for over 1,000 businesses across the U.S. and Canada


Hear from Our Clients

"ReviewVio is the only company that successfully helped us clean up our online reputation - from removing negative reviews to increasing our positive online reviews."
Josh T.
CDO, Aurora Capital
“The team at ReviewVio did a great job for us. We had three bad reviews online that were damaging our online reputation. They got to work and one by one the reviews were removed.”
Bernard G
Owner, Fairbanks Pharmacy & Med Spa

Some of Our Customers